Publish and Update a Client Schedule
Build a simplified, client-safe schedule from your internal phases and sold scope, publish a fixed version, and update it without your client watching dates move.
Clients & Client ExperienceOwnerAdminProject ManagerLast verified September 14, 2026
- Who can use this
- Composing, publishing, and republishing a client schedule needs schedule-editing access, which owners, admins, business partners, project managers, estimators, and office staff have. Read-only and deactivated users cannot build or publish one.
- What the client sees
- Clients only ever see the version you published: the client-facing titles, dates, and statuses you ticked, plus your disclaimer. Internal phases, tasks, calendar events, assignees, costs, and notes are never included.
Before you start
- A project with phases, calendar work, or sold scope to draw from
Why it is a separate draft
- Your internal schedule is a working tool and moves constantly.
- The client schedule is a deliberate, simplified statement you control.
- Nothing internal reaches the client on its own — only publishing changes what they see.
Building the draft
- Open the project and go to the Schedule tab.
- Set up the client schedule if the project has not used one yet.
- Add project phases, chosen calendar events, or sold-scope items — SiteView copies the label and dates and never edits the original.
- Reword titles and descriptions into plain client language, and set each item's status.
- Untick anything that should stay private for now.
Choosing how much detail to show
- Layout: timeline, plain list, or grouped by month.
- Content: phases only, item detail, or both.
- How far ahead the client can see: two weeks, four weeks, eight weeks, or everything.
- Date precision: exact days, week of, month, or milestone only — useful when you do not want to commit to a day.
- An optional Completed section so the client can see what is already finished.
Previewing before it goes out
- Use Preview as Client on the Schedule tab to render the client view from the current draft.
- Compare it against the version that is published today — the header line tells you whether one is live and when it went out.
- Open the project portal preview to see the same schedule in place on the client page.
Drift: when internal dates move
- Moving an internal phase, calendar event, or approved scope line never changes a published version.
- SiteView flags the affected draft rows instead, so you can see exactly what has moved since you last published.
- Refresh a flagged row from its source to pull the new dates into the draft, then publish again when you are ready.
- Until you publish, your client keeps seeing the dates from the last published version.
Publishing and republishing
- Publishing takes a fixed snapshot of the ticked items and makes it the live version.
- Later internal changes never alter a published version, so the client is not watching dates shift.
- Republishing adds a new version; earlier versions are kept exactly as they were shown.
- Publishing sends no email or text; share or re-share the portal link yourself.
- Every published version is kept, so you can always tell what the client was shown and when.
Hiding it again
- Turning off portal visibility removes the schedule from the client page and deletes nothing.
- Removing a draft item never touches the internal phase, task, or calendar event it came from.
Troubleshooting
The client says the schedule looks out of date.
Their view is the last version you published. Review the draft and publish a new version.
Publish is unavailable.
At least one draft item has to be ticked for the next publication.
You changed an internal date and nothing happened on the client page.
That is intended. Refresh the flagged draft item from its source, then publish again.
The client cannot see the schedule at all.
Check that the schedule is set to visible on the client portal and that the project's portal link is still live.
Related guides
Still stuck?
Our team usually responds within one business day.
Verified against the shipped product on September 14, 2026.